Cisco Unified Contact Center Express
E698771
Cisco Unified Contact Center Express is Cisco’s integrated, IP-based contact center solution designed to provide intelligent call routing, interactive voice response, and customer service management for small to medium-sized enterprises.
All labels observed (4)
| Label | Occurrences |
|---|---|
| Cisco UCCX | 1 |
| Cisco Unified Contact Center | 1 |
| Cisco Unified Contact Center Express canonical | 1 |
| Unified CCX | 1 |
How this entity was disambiguated
This entity first appeared as the object of triple T7836357 — resolving that mention is where its identity was fixed. The disambiguator weighed these candidate entities and picked the highlighted one (or “None”, minting a new entity). This is how homonymy is resolved: the same surface form can point to different entities.
NED1
Entity disambiguation (via context triple)
gpt-5-mini-2025-08-07
Target entity: Cisco Unified Contact Center Express Context triple: [CCNP Voice, focusesOn, Cisco Unified Contact Center Express]
-
A.
Cisco Unified Communications Manager
Cisco Unified Communications Manager is Cisco’s enterprise call-control and IP telephony platform that provides centralized voice, video, messaging, and mobility services across an organization’s unified communications environment.
-
B.
Cisco TelePresence Management Suite
Cisco TelePresence Management Suite is a centralized software platform for scheduling, managing, and monitoring Cisco video conferencing and telepresence systems across an organization.
-
C.
Opsware
Opsware was a data center automation and IT infrastructure management software company, best known for being co-founded by Marc Andreessen and later acquired by Hewlett-Packard.
-
D.
Centrex
Centrex is a business telephone service provided by a central office switch that offers PBX-like features such as extension dialing, call transfer, and advanced call handling without requiring on-premises switching equipment.
-
E.
Centrex
Centrex is a market segment of the Nagoya Stock Exchange that focuses on listing and trading shares of emerging and smaller companies.
- F. None of above. chosen
- G. Unsure - the case is ambiguous/there is not enough information to decide.
NED2
Entity disambiguation (via description)
gpt-5-mini-2025-08-07
Target entity: Cisco Unified Contact Center Express Target entity description: Cisco Unified Contact Center Express is Cisco’s integrated, IP-based contact center solution designed to provide intelligent call routing, interactive voice response, and customer service management for small to medium-sized enterprises.
-
A.
Cisco Unified Communications Manager
Cisco Unified Communications Manager is Cisco’s enterprise call-control and IP telephony platform that provides centralized voice, video, messaging, and mobility services across an organization’s unified communications environment.
-
B.
Cisco TelePresence Management Suite
Cisco TelePresence Management Suite is a centralized software platform for scheduling, managing, and monitoring Cisco video conferencing and telepresence systems across an organization.
-
C.
Opsware
Opsware was a data center automation and IT infrastructure management software company, best known for being co-founded by Marc Andreessen and later acquired by Hewlett-Packard.
-
D.
Centrex
Centrex is a business telephone service provided by a central office switch that offers PBX-like features such as extension dialing, call transfer, and advanced call handling without requiring on-premises switching equipment.
-
E.
Centrex
Centrex is a market segment of the Nagoya Stock Exchange that focuses on listing and trading shares of emerging and smaller companies.
- F. None of above. chosen
Statements (51)
| Predicate | Object |
|---|---|
| instanceOf |
Cisco product
ⓘ
IP-based contact center solution ⓘ contact center software ⓘ |
| alsoKnownAs |
Cisco UCCX
ⓘ
linked to:
Cisco Unified Contact Center Express
Unified CCX ⓘ
linked to:
Cisco Unified Contact Center Express
|
| deploymentModel | on-premises ⓘ |
| developer | Cisco Systems ⓘ |
| integratesWith |
Cisco Unified Communications Manager
ⓘ
Cisco Unified IP Phones ⓘ
linked to:
Cisco IP phones
|
| protocol | IP ⓘ |
| purpose |
contact center automation
ⓘ
customer service management ⓘ |
| supportsFeature |
ANI-based routing
ⓘ
CRM integration ⓘ DNIS-based routing ⓘ Finesse-based agent desktop ⓘ IVR scripting ⓘ agent desktop application ⓘ agent state control ⓘ agent-based services ⓘ automatic call distribution ⓘ barge-in ⓘ call recording integration ⓘ callback from queue ⓘ chat contact handling ⓘ computer telephony integration ⓘ database integration ⓘ email contact handling ⓘ high availability deployment options ⓘ historical reporting ⓘ holiday routing ⓘ intelligent call routing ⓘ interactive voice response ⓘ multichannel customer contact ⓘ outbound dialing ⓘ prompt management ⓘ queue management ⓘ real-time reporting ⓘ role-based administration ⓘ script editor for call flows ⓘ self-service applications ⓘ service level monitoring ⓘ silent monitoring ⓘ skills-based routing ⓘ supervisor monitoring ⓘ time-of-day routing ⓘ virtualization support ⓘ whisper coaching ⓘ workforce optimization integration ⓘ |
| targetUser |
medium-sized enterprises
ⓘ
small enterprises ⓘ |
How these facts were elicited
The pipeline generated the facts above by prompting gpt-5.1 with this entity's name + description and the instruction below.
Instruction
You are a knowledge base construction expert. Given a subject entity and a description of it, return factual statements that you know for the subject as a JSON list of dictionaries(triples), where keys must be "subject", "predicate" and "object". The number of facts may be very high, between 25 to 50 or more, for very popular subjects. For less popular subjects, the number of facts can be very low, like 5 or 10. # Requirements - If you don't know the subject at all, return an empty list. - If the subject is not a named entity, return an empty list. - Include at least one triple where predicate is "instanceOf". - Do not get too wordy. - Separate several objects into multiple triples with one object.
Input
Subject: Cisco Unified Contact Center Express Description of subject: Cisco Unified Contact Center Express is Cisco’s integrated, IP-based contact center solution designed to provide intelligent call routing, interactive voice response, and customer service management for small to medium-sized enterprises.
Referenced by (4)
Full triples — surface form annotated when it differs from this entity's canonical label.
linked to: Cisco Unified Contact Center Express
linked to: Cisco Unified Contact Center Express
linked to: Cisco Unified Contact Center Express