ISO 9004

E460819

ISO 9004 is an international standard that offers guidance for organizations to achieve sustained success by improving overall performance and the effectiveness of their quality management systems.

All labels observed (4)

How this entity was disambiguated

Statements (48)

Predicate Object
instanceOf edition of ISO 9004 ⓘ
international standard ⓘ
quality management standard ⓘ
aimsTo enhance customer satisfaction ⓘ
enhance stakeholder satisfaction ⓘ
improve organizational effectiveness ⓘ
improve organizational efficiency ⓘ
appliesTo all sectors of activity ⓘ
all sizes of organizations ⓘ
all types of organizations ⓘ
complements ISO 9001 ⓘ
covers analysis and review ⓘ
improvement and innovation ⓘ
monitoring and measurement ⓘ
process management ⓘ
resource management ⓘ
strategy and policy ⓘ
doesNotProvide requirements for certification ⓘ
requirements for regulatory purposes ⓘ
domain organizational management ⓘ
quality management ⓘ
emphasizes long-term success ⓘ
maturity levels of an organization ⓘ
self-assessment ⓘ
stakeholder needs and expectations ⓘ
focusesOn effectiveness of quality management systems ⓘ
overall performance improvement ⓘ
sustained success of an organization ⓘ
hasAbbreviation ISO 9004 ⓘ
hasEdition ISO 9004:2009 ⓘ
linked to: ISO 9004

ISO 9004:2018 ⓘ
linked to: ISO 9004
hasTitle Quality management — Quality of an organization — Guidance to achieve sustained success ⓘ
linked to: ISO 9004
language English ⓘ
French ⓘ
Russian ⓘ
partOf ISO 9000 series ⓘ
linked to: ISO 9000 family
provides guidance for organizations ⓘ
publishedBy International Organization for Standardization ⓘ
relatedTo ISO 9000 family of standards ⓘ
linked to: ISO 9000 family

ISO 9001 ⓘ
revises ISO 9004:2009 ⓘ
linked to: ISO 9004
supports continuous improvement ⓘ
leadership involvement in quality ⓘ
process approach ⓘ
risk-based thinking ⓘ
targetAudience management system practitioners ⓘ
quality managers ⓘ
top management ⓘ

How these facts were elicited

Referenced by (7)

Full triples — surface form annotated when it differs from this entity's canonical label.

ISO/TC 176 → responsibleFor → ISO 9004 ⓘ
ISO 9004 → hasTitle → Quality management — Quality of an organization — Guidance to achieve sustained success ⓘ
linked to: ISO 9004
ISO 9004 → hasEdition → ISO 9004:2009 ⓘ
linked to: ISO 9004
ISO 9004 → hasEdition → ISO 9004:2018 ⓘ
linked to: ISO 9004
ISO 9004:2018 → revises → ISO 9004:2009 ⓘ
subject linked to: ISO 9004
linked to: ISO 9004
ISO 9004 → hasAbbreviation → ISO 9004 ⓘ