Ofcom Code of Practice for Broadband Speeds

E353915

The Ofcom Code of Practice for Broadband Speeds is a voluntary industry agreement in the UK that sets standards for how internet service providers must advertise, explain, and guarantee broadband speeds to consumers.

All labels observed (1)

Label Occurrences
Ofcom Code of Practice for Broadband Speeds canonical 1

How this entity was disambiguated

Statements (48)

Predicate Object
instanceOf industry code of practice ⓘ
self-regulatory agreement ⓘ
aimsToImprove accuracy of broadband speed advertising ⓘ
consumer understanding of broadband speeds ⓘ
transparency of broadband speed information ⓘ
aimsToProtect broadband consumers ⓘ
aimsToReduce misleading broadband speed claims ⓘ
appliesTo broadband services ⓘ
fixed-line broadband ⓘ
residential broadband customers ⓘ
small business broadband customers ⓘ
bindingOnSignatories true ⓘ
country United Kingdom ⓘ
covers broadband speed advertising ⓘ
broadband speed information at point of sale ⓘ
complaints handling related to speeds ⓘ
minimum guaranteed broadband speeds ⓘ
right to exit broadband contracts for speed issues ⓘ
speed estimates at the point of sale ⓘ
speed performance monitoring ⓘ
enforcedBy Ofcom ⓘ
geographicScope United Kingdom ⓘ
hasVersion original code ⓘ
revised code ⓘ
isVoluntary true ⓘ
isVoluntaryForISPs true ⓘ
jurisdiction UK communications market ⓘ
language English ⓘ
monitoredBy Ofcom ⓘ
objective ensure broadband speed claims are realistic ⓘ
ensure customers know what speeds to expect ⓘ
provide clear remedies when speeds are below expectations ⓘ
regulator Ofcom ⓘ
relatedTo Ofcom broadband speed regulations ⓘ
UK consumer protection law ⓘ
advertising standards for broadband ⓘ
requires ISPs to allow contract exit if speeds cannot be improved ⓘ
ISPs to investigate speed problems ⓘ
ISPs to offer remedies when speeds fall below guaranteed levels ⓘ
clear information on estimated broadband speeds ⓘ
disclosure of minimum guaranteed speed ⓘ
disclosure of range of expected speeds ⓘ
provision of speed information at the point of sale ⓘ
provision of written speed information to customers ⓘ
sector internet access ⓘ
telecommunications ⓘ
signatoriesInclude UK broadband providers ⓘ
updatedBy Ofcom consultations ⓘ

How these facts were elicited

Referenced by (1)

Full triples — surface form annotated when it differs from this entity's canonical label.

Ofcom → appliesCode → Ofcom Code of Practice for Broadband Speeds ⓘ