Interactive Intelligence
E356966
Interactive Intelligence was a provider of customer engagement, communications, and contact center software solutions later integrated into Genesys’s portfolio after its acquisition.
All labels observed (1)
| Label | Occurrences |
|---|---|
| Interactive Intelligence canonical | 1 |
How this entity was disambiguated
This entity first appeared as the object of triple T3430152 — resolving that mention is where its identity was fixed. The disambiguator weighed these candidate entities and picked the highlighted one (or “None”, minting a new entity). This is how homonymy is resolved: the same surface form can point to different entities.
NED1
Entity disambiguation (via context triple)
gpt-5-mini-2025-08-07
Target entity: Interactive Intelligence Context triple: [Genesys, acquired, Interactive Intelligence]
-
A.
Intelligent Systems
Intelligent Systems is a Japanese video game development company best known for creating the Fire Emblem and Paper Mario series.
-
B.
Interactive Software Engineering
Interactive Software Engineering was a software company founded by Bertrand Meyer, best known for developing the Eiffel programming language and promoting object-oriented software engineering methods.
-
C.
Human Understanding
Human Understanding is a philosophical work by Stephen Toulmin that examines the nature of human rationality, reasoning, and the development of knowledge.
-
D.
Interactive Qualifying Project
The Interactive Qualifying Project is a distinctive, team-based research and design project at Worcester Polytechnic Institute that engages students in addressing real-world problems at the intersection of science, technology, and society.
-
E.
Man-Computer Symbiosis
Man-Computer Symbiosis is a seminal 1960 essay by J. C. R. Licklider that envisioned interactive, cooperative partnerships between humans and computers, laying conceptual foundations for modern interactive computing and the internet.
- F. None of above. chosen
- G. Unsure - the case is ambiguous/there is not enough information to decide.
NED2
Entity disambiguation (via description)
gpt-5-mini-2025-08-07
Target entity: Interactive Intelligence Target entity description: Interactive Intelligence was a provider of customer engagement, communications, and contact center software solutions later integrated into Genesys’s portfolio after its acquisition.
-
A.
Intelligent Systems
Intelligent Systems is a Japanese video game development company best known for creating the Fire Emblem and Paper Mario series.
-
B.
Interactive Software Engineering
Interactive Software Engineering was a software company founded by Bertrand Meyer, best known for developing the Eiffel programming language and promoting object-oriented software engineering methods.
-
C.
Human Understanding
Human Understanding is a philosophical work by Stephen Toulmin that examines the nature of human rationality, reasoning, and the development of knowledge.
-
D.
Interactive Qualifying Project
The Interactive Qualifying Project is a distinctive, team-based research and design project at Worcester Polytechnic Institute that engages students in addressing real-world problems at the intersection of science, technology, and society.
-
E.
Man-Computer Symbiosis
Man-Computer Symbiosis is a seminal 1960 essay by J. C. R. Licklider that envisioned interactive, cooperative partnerships between humans and computers, laying conceptual foundations for modern interactive computing and the internet.
- F. None of above. chosen
Statements (45)
| Predicate | Object |
|---|---|
| instanceOf |
public company
ⓘ
software company ⓘ |
| acquiredBy | Genesys ⓘ |
| acquisitionDate | 2016 ⓘ |
| acquisitionValue | approximately 1.4 billion US dollars ⓘ |
| areaServed | global ⓘ |
| country |
United States
ⓘ
linked to:
United States of America
|
| customers |
contact centers
ⓘ
enterprises ⓘ |
| dissolved | 2016 ⓘ |
| fate | acquired by Genesys ⓘ |
| focusesOn |
improving customer experience
ⓘ
streamlining contact center operations ⓘ |
| foundedBy | Donald E. Brown ⓘ |
| hasBusinessModel |
software licensing
ⓘ
subscription-based cloud services ⓘ |
| headquartersLocation |
Indianapolis, Indiana
ⓘ
linked to:
Indianapolis
|
| inception | 1994 ⓘ |
| industry |
communications software
ⓘ
contact center software ⓘ customer engagement software ⓘ |
| integratedInto | Genesys product portfolio ⓘ |
| notableClientType |
financial services companies
ⓘ
government agencies ⓘ healthcare organizations ⓘ telecommunications companies ⓘ |
| offers |
IVR solutions
ⓘ
analytics for customer interactions ⓘ call routing solutions ⓘ recording and quality management solutions ⓘ workforce optimization tools ⓘ |
| parentOrganization | Genesys ⓘ |
| product |
Customer Interaction Center
ⓘ
PureCloud ⓘ PureConnect ⓘ business process automation software ⓘ contact center software solutions ⓘ unified communications software ⓘ |
| specializesIn |
cloud-based contact center solutions
ⓘ
omnichannel customer engagement ⓘ on-premises contact center solutions ⓘ |
| stockExchange | NASDAQ ⓘ |
| technology |
SaaS
ⓘ
VoIP ⓘ |
| tickerSymbol | ININ ⓘ |
How these facts were elicited
The pipeline generated the facts above by prompting gpt-5.1 with this entity's name + description and the instruction below.
Instruction
You are a knowledge base construction expert. Given a subject entity and a description of it, return factual statements that you know for the subject as a JSON list of dictionaries(triples), where keys must be "subject", "predicate" and "object". The number of facts may be very high, between 25 to 50 or more, for very popular subjects. For less popular subjects, the number of facts can be very low, like 5 or 10. # Requirements - If you don't know the subject at all, return an empty list. - If the subject is not a named entity, return an empty list. - Include at least one triple where predicate is "instanceOf". - Do not get too wordy. - Separate several objects into multiple triples with one object.
Input
Subject: Interactive Intelligence Description of subject: Interactive Intelligence was a provider of customer engagement, communications, and contact center software solutions later integrated into Genesys’s portfolio after its acquisition.
Referenced by (1)
Full triples — surface form annotated when it differs from this entity's canonical label.